The Top 5 Reasons why "The Customer is Always Right" is WRONG!
This is an interesting article for you Fedex-ians out there...
"Let me get this straight: the company will side with petulant, unreasonable, angry, demanding customers instead of me, its loyal employee? --and this is meant to lead to better customer service"
I advise all you out there to print a copy of this article and post it in your break rooms! Maybe Branch Managers out there will finally take the purple promise to heart and listen to the words of wisdom in this article. It just may lead to better MSM scores.. (gasp!)